Independent · Algorithm-scored · No pay-to-rank
Gusto EOR review
The decision layer
Should you pick Gusto?
// gusto at a glance
Gusto is an Employer of Record provider offering EOR, payroll and contractor payments. It scores 54/100 on the EOR Select index, covers 11 countries and prices on request.
- What it is
- Employer of Record (EOR, payroll and contractor payments)
- Select Score
- 54/100
- Country coverage
- 11 countries
- Entry EOR price
- Quote only
- Third-party rating
- 4.6/5 from 11,840 reviews
As of July 13, 2026 · scored by the EOR Select rating system (methodology)
// the verdict
The verdict
Gusto scores 54/100 on the Select Score, strongest on platform and support. Its weakest axis is country coverage, the clearest trade-off to weigh before committing.
Gusto is a US-founded workforce platform offering EOR, payroll, and contractor management, with quote-based pricing and a focused regional footprint. Its platform and support sub-scores are among the stronger points in its profile, reflecting a product built around usability and service quality. It is a fit for smaller teams operating within its covered markets who prioritise a polished platform experience over broad global reach.
// strengths & watch-outs
Strengths and watch-outs
// strengths
- 5 security certifications on file
- Wide integration support (10 integrations)
- Strong third-party reviews (4.59/5 across 11,840)
// watch-outs
- Narrower coverage (11 countries) than the field
- EOR pricing only on request (no public price)
// how it scores
How Gusto scores
Covers 11 countries, 6% of the 185-country benchmark.
Pricing is not published, so it is scored below providers that disclose a price. Price transparency is part of the rating.
5 security certifications on file, with a blended third-party review score of 2.02 out of 5 across 55 reviews (weighted by review volume).
10 listed integrations.
4 support channels on file, with a blended third-party review score of 2.02 out of 5 across 55 reviews (weighted by review volume).
Based on 14 approved Reddit mentions (4 positive, 2 neutral, 8 negative; 10 first-hand). First-hand accounts weigh more than second-hand remarks; 1 mention from possible promotional accounts is down-weighted. Net community sentiment is balanced; Reputation scored 56.
The total is weighted by how much independent review evidence backs this provider, so it can sit below the average of the categories above. How scoring works
The data record
Gusto by the numbers
// pricing
What Gusto costs
EOR
Contractor
per employee / month
Payroll
Normalized starting prices from our dataset. Final pricing depends on country and headcount. Full Gusto pricing breakdown →
verified July 13, 2026provider pricing pages
// country coverage
Where Gusto operates
Verified Employer of Record coverage in 11 countries, from the same normalized dataset used to score every provider.
Show all 11 countries
- Brazil
- Canada
- Mexico
- Ireland
- Netherlands
- Portugal
- Spain
- United Kingdom
- India
- Philippines
- Australia
verified July 13, 2026normalized EOR coverage dataset
// platform & operations
How Gusto runs
Gusto integrates with 10 tools and holds 5 security certifications.
- Security & compliance
- soc2iso27001gdprhipaapci-dss
- Integrations
- QuickBooks OnlineXeroGreenhouseBreezy HRJazzHRCheckrOktaGoogle WorkspaceOnTheClockshifts
- Payroll & platform
- Multi-currencyAutomated taxPayslip generationEmployee portalAPI accessHRIS integrationCompliance dashboardDedicated support24/7 supportMobile appOn-demand pay
- Pay-run frequency
- Bi-weeklySemi-monthly
- Payment methods
- Bank transferACHSEPASWIFTWisePayPalCrypto
- Support channels
- Live chatDedicated CSMKnowledge base24/7 support
- Employee payouts
- Local currency, across 11 countries: 8 currencies including EUR, GBP, INR, AUD
- Founded
- 2011
- Headquarters
- San Francisco, US
verified July 13, 2026provider disclosures
// fee transparency
What Gusto tells you before you ask
This scores only what Gusto publishes, not whether its prices are low. A cost counts as disclosed when we can link the provider’s own page stating it. See the full ranking or how this is scored.
verified July 13, 2026provider disclosures, own-domain sourced
Outside evidence
What the market says about Gusto
// reviews across the web
What Gusto customers say
11,795 reviews
View on G2 →1 reviews
View on Capterra →44 reviews
View on Trustpilot →1,092 reviews
View on Glassdoor →| Platform | Rating | Change | Reviews | Change |
|---|---|---|---|---|
| G2 | 4.6 | steady | 11,795 | +1,400 |
| Capterra | 4.9 | +0.10 | 4,293 | +28 |
| Trustpilot | 2.1 | -0.30 | 2,470 | +70 |
// reddit reputation
Gusto on Reddit
Across 14 approved Reddit mentions of Gusto (as of Jul 2026), 29% were positive, 14% neutral and 57% negative. The most-discussed topics were support, platform, coverage. We screen each mention for relevance, then label sentiment. Unfiltered operator experience, separate from our Select Score.
14 mentions · 10 first-hand · 1 from promotional accounts, down-weighted
// key takeaways
What people praise
- Pricing (1)
Common complaints
- Support (6)
- Coverage (2)
- Compliance (1)
Raw counts. The Reputation score also weighs recency, first-hand directness and author trust.
// most discussed topics
| Topic | Mentions | Sentiment |
|---|---|---|
| Support | 7 | Mostly negative |
| Platform | 6 | Mixed |
| Coverage | 3 | Mostly negative |
| Compliance | 1 | Mostly negative |
| Pricing | 1 | Mostly positive |
Reputation subscore
This sentiment feeds the Reputation dimension of the Select Score.
We re-check Reddit monthly; newest mention as of Jul 2026. How we screen and score mentions →
// individual mentions
Why does everyone recommend Gusto for payroll?
“Their customer support reps are masters of giving you the run-around because they don't have power to do anything to fix the garbage app. Like Intuit, they're too big to care about your issues.”
AI summary: Bookkeeper vents frustration with Gusto's customer support, compliance handling, and QBO integration bugs, calling the experience infuriating.
gusto worked fine until we hired someone outside the US
“two years on gusto. loved it. payroll ran itself, never thought about it. then we hired a dev in the philippines and a designer in portugal and i find out it just.. doesnt do international”
AI summary: Founder praises Gusto for domestic payroll but complains it has no international support, discovering this only after hiring overseas workers.
Why does everyone recommend Gusto for payroll?
“Gusto is great under 40/50 people. You can manage it or the client can. Both work well”
AI summary: Bookkeeper says Gusto works well for companies under 40-50 people and is manageable by either the accountant or client.
Why does everyone recommend Gusto for payroll?
“I think Gusto is doing a pretty big marketing push, and they know people go to reddit for advice.”
AI summary: Commenter speculates that Gusto's high Reddit recommendation rate is partly driven by a marketing push targeting Reddit users.
Advice needed: What’s the difference between Gusto v Rippling
“I own a staffing agency and have employed 100 people in the last two years. We have used gusto for the past 2 years but we are implementing Bamboo HRIS — it’s a complete in-house HRIS with an in-house payroll feature.”
AI summary: Two-year Gusto user recommends it for small businesses but criticises its customer support as 'absolutely terrible' and is switching away because of it.
Has anyone signed up with a program like ADP or Gusto to pay a caregiver legally?
“Gusto is good and I think they have a sole proprietor version. For 2 people you dont need any bells and whistles”
AI summary: Commenter says Gusto is a good payroll option and sufficient for small setups like two people without needing extra features.
gusto worked fine until we hired someone outside the US
“There is Gusto International, powered by remote.com. It’s an EOR service adjacent to the international contractor offering. https://gusto.com/product/global”
AI summary: Commenter notes Gusto offers an international EOR service powered by Remote.com, linking to the product page.
Advice needed: What’s the difference between Gusto v Rippling
“I like how Gusto has gradually added feature after feature slowly over the years after they've been fully vetted and tested.”
AI summary: User switched from Gusto to Rippling in 2020, found Rippling inferior across the board including payroll, and switched back to Gusto, praising Gusto's gradual, well-tested feature rollout.
Oyster HR alternatives...
“hey i’ve been digging into oyster hr alternatives since i’m also wary of jumping into newer platforms for sensitive stuff like payroll and employee data i’ve used deel and remote for global payroll and eor and here’s my take deel is super reliable covers many…”
AI summary: Author notes Gusto's EOR is new and mostly US-focused, suggesting it may not suit global payroll needs.
Why is payroll tech more expensive than actual payment processing?
“Gusto for me is $45/month. Extra contractor is $5/month for each month they're paid. All US based.”
AI summary: Commenter notes Gusto costs them $45/month base plus $5/contractor/month for US-based payroll, contrasting it favourably with Deel's $600/month EOR pricing discussed in the parent post.
Is there any way to sue Gusto?
“Seeing how much people have been screwed over by Gusto, is there any action we can all take?”
AI summary: Employee reports Gusto took an entire paycheck incorrectly when processing an advance repayment and is asking about legal recourse.
Why does everyone recommend Gusto for payroll?
“Saw your payroll rant — the Gusto/QBO unmapped-deduction loop especially. The “it’s a QuickBooks issue / we see nothing on our end” runaround while you’re literally looking at it in Gusto is maddening, and you’re right that it’s structural: neither system…”
AI summary: Author describes a frustrating Gusto/QuickBooks deduction-sync issue where neither vendor takes ownership of reconciliation failures, leaving the user to bridge the gap.
PEO pulling payroll early
“I had two of our companies on it and ran into issues but more so couldn't get help for the life of us.”
AI summary: User reports poor support experience with Gusto across two companies and says many other owners they know have had bad experiences too.
Advice needed: What’s the difference between Gusto v Rippling
“Rippling tries to do everything and Gusto just does payroll and basic people management. I’ve been on Gusto and scaled from 2-50. We’re leaving for bamboohr because support has been beyond bad (I know more than them when I call half the time).”
AI summary: Long-term Gusto user scaled from 2–50 employees but is leaving due to deteriorating support quality, especially after losing their dedicated rep.
A note on Reddit: not every comment is a genuine, independent user. Some posts come from marketing agencies, competitors or the providers themselves. We screen mentions for relevance before they count toward a score, but we show this discussion as community signal, not verified fact, so weigh it with that in mind.
History & background
Gusto track record & company
// the record over time
How Gusto has moved
Longitudinal readings we keep and most comparison sites don’t. Every point is a real dated snapshot.
Down 4 points since Jun 27, 2026.
| Date | Select Score |
|---|---|
| Jun 27, 2026 | 58/100 |
| Jul 1, 2026 | 57/100 |
| Jul 13, 2026 | 54/100 |
updated Jul 18, 2026weekly Select Score recompute
// recent updates
What changed for Gusto
Tracked changes to Gusto's Select Score and review ratings
- Select ScoreJul 13, 2026
Now 54/100, from 57.
- G2Jul 18, 2026
Rating now 4.6. +1,400 new reviews (11,795 total).
- CapterraJul 16, 2026
Rating now 4.9, from 4.8. +28 new reviews (4,293 total).
- TrustpilotJul 15, 2026
Rating now 2.1, from 2.4. +70 new reviews (2,470 total).
Review scores are re-verified weekly. How we verify the data →
// funding history
Gusto funding
$856M raised across 8 disclosed rounds
- Secondary tender offer$200MJun 9, 2025$9.3B valuation · Led by Ontario Teachers' Pension Plan
Ontario Teachers' Pension Plan (Teachers' Venture Growth arm)
Source → - Series E Extension$55MMay 13, 2022$10B valuationSource →
- Series E$175MAug 10, 2021Led by T. Rowe Price
T. Rowe Price Associates, Cross Creek, Dragoneer Investment Group, Durable Capital, Emergence Capital, Emerson Collective, Fidelity, Franklin Templeton, Friends & Family Capital, General Catalyst, Generation Investment Management, Glynn Capital, Partner Ventures, Sands Capital, T. Rowe Price
Source → - Series D$200MJul 24, 2019Source →
- Series C$140MJul 31, 2018Source →
- Series B$60MApr 10, 2015$560M valuation · Led by General Catalyst
Altimeter Capital Management, Cota Capital, Emergence Capital, GV, Kleiner Perkins Caufield & Byers
Source → - Series A$20MFeb 19, 2014$100M valuation · Led by General Catalyst
Sherpalo Ventures, Y Combinator, Data Collective
Source → - Seed$6MDec 11, 2012$20M valuation · Led by Google Ventures
Sherpalo Ventures, Y Combinator, Data Collective
Source →
// inside the Gusto platform
Inside the Gusto platform
// head to head
